As a one-person operation, the estimated processing time for orders is between 3 to 5 business days. Shipments will be promptly dispatched, and customers will receive notifications once their orders are fulfilled.
*Canada : Duties and taxes are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
Communication
Please do not hesitate to contact me if you have any inquiries or encounter any issues with your order. I will make every effort to respond to your questions as quickly as possible.
Refunds/Returns
As my shop is also featured on the live commerce application Popshop Live, there may occasionally be delays with out-of-stock items. In such cases, I will notify you and issue a refund for the affected items. If you need to make a return due to receiving damaged or incorrect items, please contact me with your order details.
![[CK03] Chiikawa Bento Box (Foraging Day)](http://www.kidultfactory.com/cdn/shop/files/1_50283fbb-3cfa-44c2-82da-cbd0356782e5.webp?v=1720667219&width=400)
![[CK01] Chiikawa 2 Pc Mini Basket Set](http://www.kidultfactory.com/cdn/shop/files/1_ee2591ff-5019-42b6-bae3-fe5ceed7266b.webp?v=1690910845&width=400)